FAQs

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What is pram cleaning, and why do I need it?

Pram cleaning involves the thorough cleaning and sanitising of your pram or stroller to remove dirt, grime, food spills, and germs. Regular cleaning not only improves the hygiene and appearance of your pram but also extends its lifespan, ensuring a safe, fresh environment for your child.

How often should I get my pram cleaned? 

We recommend cleaning your pram every 3 to 6 months, depending on how frequently it’s used. If you regularly take your pram to parks, beaches, or other outdoor locations, you might want to clean it more often to avoid dirt buildup and potential wear.

What services are included in a pram cleaning?

Our pram cleaning service typically includes:

  • Complete dismantling of the pram for a thorough clean.
  • Deep cleaning and sanitising of fabric parts to remove stains and odours.
  • Cleaning and polishing of metal and plastic components.
  • Detailed attention to wheels and moving parts to ensure smooth functioning.
  • Safe reassembly of your pram.

How Does the Nursery Pram Cleaning Service Work?

This is an industry first at Primrose Prams! We will clean your pram whilst it’s in storage in your child’s nursery. This is a premium service that ensures you have a clean pram, with same day turnaround and minimal disruption. 

Are the cleaning products you use safe for children? 

Absolutely! We use eco-friendly, non-toxic, and baby-safe cleaning products that effectively clean and sanitise without harsh chemicals. Your child's safety is our top priority.

How long does the cleaning process take?

Our standard pram cleaning service usually takes between 24 to 48 hours, depending on the condition of your pram and the services required. We’ll provide you with a more accurate time frame when you book. For a premium, some prams (condition dependent) can be cleaned and returned the same day.

Do you offer pick-up and delivery services?

Yes, we offer convenient pick-up and delivery services. We’ll collect your pram (NW1, NW3, NW6, NW8), clean it, and return it to your home at a time that suits you.

Since a lot of our customers leave their pram at their child’s nursery, we also offer a Nursery Pram cleaning service where we’ll clean your pram whilst it is in storage, and have it ready by the time you pickup your child.

Can you remove all stains and odours? 

While we strive to remove all stains and odours, some may be permanent, especially if they’ve been left untreated for a long time. However, our deep cleaning process typically delivers excellent results for most stains and smells.

Do you clean all types of prams and strollers?

Yes, we clean a wide variety of prams, including single strollers, double strollers, travel systems, and joggers. If you have a unique or specialised pram, feel free to contact us, and we’ll let you know if we can accommodate it. We cover all popular brands including BabyZen (Yo-Yo), Silver Cross, Egg, I-Candy and Bugaboo just to name a few.

What areas do you service?

  We currently service North West London, and surrounding areas, however, once we grow as a business we will expand our coverage. If you're unsure whether we service your area, please contact us for confirmation.

Do you offer any additional services? 

In addition to pram cleaning, we also offer car seat cleaning, high chair cleaning, and toy sanitising. You can bundle these services for added convenience and savings.

Can I cancel or reschedule my appointment? 

Yes, you can cancel or reschedule your appointment with at least 24 hours’ notice. Please contact us as soon as possible if you need to make changes to your booking.

What payment methods do you accept?  

We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery. Full payment is required upon completion of the service.

 Is there a warranty or satisfaction guarantee? 

We take pride in our work and offer a satisfaction guarantee. If you’re not happy with the results, we’ll gladly re-clean the pram or address any concerns you have, free of charge.